Posted on January 30, 2019 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC Can quality customer service be defined? Can it be identified? How does it match up against consumers’ expectations? Can it be monitored? There are basic questions any public-facing business ought to… Read More
Posted on January 16, 2019 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC As Dale Carnegie said, “To be interesting, be interested.” Has the art of conversation been lost? Has email or its younger brother, text messaging, become the new normal; the standard approach… Read More
"In my early career, I found that leaders—and the consultants in the profession—are quick to point out the problems and barriers we face, but identifying the problem just wasn’t enough."