The New Fundamentals: Practical Guidance for Today’s Accounting Firms

By Steven E. Sacks, CPA, CGMA, ABC It is human nature to be distracted by a shiny bird or the elusive unicorn. This malady can often occur when technology is the culprit. Whether it’s the latest version of… Read More

Suggested Reading: Shut Up and Listen!

  I was recently sent a thought-provoking book titled Shut Up and Listen! authored by Tilman Fertitta. The book’s title might ring as a familiar entreaty in the workplace to subordinates and colleagues alike. No matter how abrupt… Read More

What New Accounting Professionals Should Know

By Steven E Sacks, CPA, CGMA, ABC Recently, a friend and business associate asked me to speak in front of his senior accounting class at a university where he is a clinical professor in the department of accounting…. Read More

Quality Customer Service: An Unending Quest

By Steven E. Sacks, CPA, CGMA, ABC Can quality customer service be defined? Can it be identified? How does it match up against consumers’ expectations? Can it be monitored? There are basic questions any public-facing business ought to… Read More

It’s Not Just About Me, and It’s Not Just About You: Keeping the Positive in Any Relationship

By Steven E. Sacks, CPA, CGMA, ABC As Dale Carnegie said, “To be interesting, be interested.” Has the art of conversation been lost? Has email or its younger brother, text messaging, become the new normal; the standard approach… Read More