Posted on January 30, 2019 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC Can quality customer service be defined? Can it be identified? How does it match up against consumers’ expectations? Can it be monitored? There are basic questions any public-facing business ought to… Read More
"In my early career, I found that leaders—and the consultants in the profession—are quick to point out the problems and barriers we face, but identifying the problem just wasn’t enough."