Quality Customer Service: An Unending Quest

By Steven E. Sacks, CPA, CGMA, ABC Can quality customer service be defined? Can it be identified? How does it match up against consumers’ expectations? Can it be monitored? There are basic questions any public-facing business ought to… Read More

It’s Not Just About Me, and It’s Not Just About You: Keeping the Positive in Any Relationship

By Steven E. Sacks, CPA, CGMA, ABC As Dale Carnegie said, “To be interesting, be interested.” Has the art of conversation been lost? Has email or its younger brother, text messaging, become the new normal; the standard approach… Read More

Getting and Keeping the Best: The Battle Continues

By Steven E. Sacks, CPA, CGMA, ABC In the years following the Great Recession, companies have decided to do less with more. How they make a decision on whom to keep is open to much debate. Are the… Read More

Deadlines? Ha! Don’t Make Me Laugh

By Steven E. Sacks, CPA, CGMA, ABC Distractions, distractions and more distractions coupled with deadlines. Ah, deadlines! Those are the bête noire of executives, journalists, record producers, book authors and anyone else in the workforce whose deliverables are expected… Read More

Fake It ‘Til You Make It: An Ultimate Goal?

By Steven E. Sacks, CPA, CGMA, ABC How many times have we heard the expression “Fake it ‘til you make it”? It usually involves those who have secured positions in companies where they feel they are not up… Read More