Quality Customer Service: An Unending Quest

By Steven E. Sacks, CPA, CGMA, ABC Can quality customer service be defined? Can it be identified? How does it match up against consumers’ expectations? Can it be monitored? There are basic questions any public-facing business ought to… Read More

Etiquette Never Goes Out of Style

By Steven E. Sacks, CPA, CGMA, ABC It really does not matter what type of work environment you work in. A modicum of etiquette and common courtesy should be constantly exhibited and practiced. Anyone or any organization that… Read More