Posted on June 14, 2018 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC Do you ever find yourself speaking to someone and notice that they are battling you and their iPhone? A quick glance here, a one- or two-word text response there. Unfortunately, it… Read More
Category: Articles Tags: courtesy, listen, steve sacks
Posted on September 29, 2017 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC Business can usually be conducted by phone, Skype or in person. It really doesn’t matter the approach; what is important is how you comport yourself — irrespective of whether the individual(s)… Read More
Posted on September 1, 2017 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC Technology has overtaken the traditional forms of communication that include face-to-face interaction, telephone conversations and of course, the handwritten or typed note slipped into an envelope, affixed with a stamp and… Read More
Category: Articles Tags: civility, client loyalty, courtesy, etiquette, respect, steve sacks
Posted on February 21, 2017 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC The 2016 presidential campaign had been engulfed in the battle for and against political correctness. What people thought but never verbalized—at least in a large company of people—had made the art… Read More
Category: Articles Tags: civility, courtesy, political correctness, steven sacks, trust
Posted on December 6, 2016 by Steven Sacks
By Steven E. Sacks, CPA, CGMA, ABC In a previous posting I discussed the importance of thinking through a response to an email that caused you to become angry or frustrated. Even though email (and texting) has become… Read More
Category: Articles Tags: communications, courtesy, steven sacks, voice mail
"In my early career, I found that leaders—and the consultants in the profession—are quick to point out the problems and barriers we face, but identifying the problem just wasn’t enough."
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